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Management of Change (MoC) processes are used to outline, approve, execute and communicate changes within an organisation.
Q4 allows users to create MoC records, control the processes around these records and effectively manage the changes through having complete visibility at every step of the process. The system also ensures the original scope and duration of temporary changes are not exceeded without review and approval.
The MoC module can accommodate multiple types of change e.g. Equipment modifications, DCS Setting changes, Procedural changes. Each type of change can be defined on site with its own set of Authorisations, Actions and Documentation requirements.
The user-defined Authorisations allow for as many categories as you need. Examples might include; Technical, Commercial, Safety and Environment with the option of defining multiple concurrent approvals at each stage of the process. This could be multiple concurrent categories and multiple concurrent approvals per category.
Q4 improves awareness of site issues by integrating a MoC system into the real-time process within a web browser environment. Because an MOC can be created, defined, managed and tracked by site personnel in real-time, it dramatically improves site-wide communication.
Q4 provides improved visibility and communication, and at the same time, increases safety and efficiency throughout your organisation’s Management of Change process.
All change requests give a clear and fully traceable overview from temporary and permanent changes to organisation, personnel, systems, procedures, equipment, products, materials or substances.
A highly flexible, configurable web-based solution that enables you to visualise, monitor and control Risk across your business.
The software is fully configurable to support each department’s unique risk management needs, and delivers a centralised framework for integrated analysis and reporting.
Q4 allows you to drive risk management best practices across your organisation, streamlining your procedures, and making them consistent and more efficient.
Q4 helps you define and manage risks and controls, measure loss events and track risk metrics using Key Performance Indicators (KPIs). Its centralised database enables you to standardise your risk management and improve process consistency across your organisation.
The Q4 Risk Assessment can be used on a wide range of mobile devices, with functionality to support remote operation.
Covers Job Safety Analysis (JSA), Task Risk Assessment (TRA), Operational Risk Assessment (ORA).
Q4 gives you the capability to visualise and manage your organisation’s full operational activity in real-time, from any location, from one seamlessly integrated platform.
Now in its 8th generation, Q4 incorporates industry best-practice for all aspects of asset, maintenance, inventory, procurement, cost, work and safety management into one powerful, fully integrated system.
Q4 Provides the facility to set out policies, processes and procedures to ensure you can fulfil the tasks required and achieve Operational Excellence.
Permit to Work is a crucial part of Control of Work, the integrated management of business-critical maintenance processes.
Q4‘s Permit to Work transforms traditional paper-based Permit to Work forms into a fully traceable information system, maximising safety and optimising work efficiency.
Q4 is designed to ensure that processes are simple, quick and reliable. The system is fully scalable to support your business as it grows.
Isolation Management is an essential, fully integrated workflow feature, allowing you to prepare and create isolation / de-isolation plans directly from the Q4 system.
Q4 effectively manages the full isolation and de-isolation process. It guides users through the process of creating an Isolation Certificate, building isolation points and checking for conflicts or the sharing of isolations with other work. The system controls the sequence of status changes that an Isolation Certificate is moved through during its life cycle.
Authorisation, sequencing, verification and confirmation form part of its logical checking for safe work practice. Visual lockout procedures identify the required steps for locking out hazardous energy sources during the service and maintenance of machinery and equipment.
Q4‘s dynamic user accessibility and business intelligence empowers your workforce to efficiently record data and obtain critical information wherever they are working, on whichever devices they choose to use.
The Q4 Smart Mobile platform delivers task-based operations to operate flawlessly with the Q4 Digital Work Control web-based solutions. Q4 Smart Mobile Apps allow users to work in areas of poor or no connectivity to progress work, perform safety measures and synchronize information back to the core system when connectivity is resumed.
Front line to the control room
For connected devices, the main Q4 Digital Work Control with its responsive design can be viewed across many device formats. The functionality of Q4 Smart-Mobile Apps are designed to complement the processes of the central solution. Particularly for targeted tasks where the user could be remote or in an area with limited connectivity to the central solution.
With cross platform support and consistent Apps across all platforms, Q4 Apps are available to intrinsically safe devices to standard devices.
Q4 Apps adapt to different form factors, from Phone/PDA to Tablet. For our Windows (UWP) Apps there is also the ability to deploy to laptops or desktops and benefit from the disconnected functionality.
Features and Benefits
Random audits to verify quality can be performed on work control documents including risk assessment, permits, certificates and isolations.
Q4 helps you define and manage risks and controls, measure loss events and track risk metrics using Key Performance Indicators (KPIs). Its centralised database enables you to standardise your risk management and improve process consistency across your organisation.[/tx_column]
Q4 CMMS delivers strategic, real-time insights and powerful tools that unite assets, work, logistics and safety to streamline work processes, reduce costs and ensure regulatory and safety compliance. Achieve the control you need to efficiently track and manage asset and location data throughout the asset life cycle.
Q4 gives you the ability to capture, define and monitor the characteristics of all types of assets and work-related information, whilst including
such time saving features as inheritance for data handling efficiency.
Q4 CMMS serves all industries and facilities that need to track maintenance work regardless of size or complexity.
Q4 is fully scalable from a single site to global roll-out, and ensures secure standardisation and efficiency across all locations.
Activity and risk across the organisation can be seen and managed in real-time from any location, for any site, using a PC or mobile device.
Q4 Work Management provides many features and powerful tools that allow you to go beyond just managing work. The system caters for both maintenance, operational and contractor access views, providing applicable workflow and role-based processes to streamline coordination across all disciplines. Q4 enables you to take control and continuously make improvements, driving you one step closer to achieving your safety and maintenance optimum goals.
Q4‘s workflow can be fully configured to match your requirements. The state workflow engine supports security and role management for each step to provide control including approvals. Using the Q4 Control of Work module Work Order tasks can be risk-assessed and safety documents can be requested, created and processed.
The Q4 Work and Safety can be used on a wide range of mobile devices, with functionality to support remote operation. All work activities are recorded in History and can be analysed using Q4 reporting facilities or by external report tools.
Q4 gives you the capability to manage and track inventory across multiple locations with ease. Take your Maintenance, Repair and Operations (MRO) inventory management to the next level by purchasing and receiving parts, associating parts with assets and PMs, and quickly locating inventory items.
Multi-location spares and material management is fully integrated with the work and equipment applications to optimise its critical role.
It features streamline administration by assisting procurement, engineering and stores staff to tightly manage stock, vendors, contracts and transactions. A series of processing and information facilities are provided to minimise stock holdings, consistent with your maintenance strategy.
Create and receive against Purchase Orders (POs) and requisitions, and track and report on your purchases.
Q4 PO handles the entire process from request to receipt, invoice matching and payment. Features are provided to handle multiple currency rates and PO types for alternative companies, goods returns, adjustments, inspections and much more.
In addition the PO process flow can be configured to match precise requirements including workflow and PO hardcopy.
Users can order parts from supplier catalogues and have these purchases reflected automatically on inventory and purchase order records from within Q4. Logical purchase processing is supported with forecasting, tendering, vendor and best buy appraisal.
Q4‘s dynamic dashboard provides complete visibility of all work across your organisation, including where the work is taking place, who by, when, why and how.
It’s intuitive and highly configurable interface offers real-time work activity tracking, alerts and notifications. Impressive navigation is available with multiple graphical views, zoom and layers. Setup is easy and maps are fully configurable. The system can also be integrated with third-party mapping systems such as Esri’s GIS software.
P&IDs play a key role in operational tasks such as safety, inspections, turn-around planning and much more.
Import your own P&ID files to create interactive isolation plans by adding actions, rules and isolation points that fully integrate throughout Q4 SAFETY.
Q4 enforces rules and connectivity checks to optimise the entire engineering process, helping you save money without compromising safety or integrity.
Q4 supports P&IDs interaction, use of standard isolation templates, tag labels production and Isolation Safety Risk Assessment.
Businesses who use ESRI’s ArcGIS (Geographical Information System) to represent data as their central dashboard, across potentially multiple applications, can also display live information from the Q4 permit workflow. This is in addition to our own Smart Map functionality.
Engica have advanced to Silver Tier in the Esri Partner Network. Esri is the global leader in GIS and provide the backbone for the world’s mapping and spatial analytics.
Q4‘s industry-proven workflow engine provides powerful interactive scheduling and Gantt tools to balance work priorities, safety, spares and resources, coordinated with your planned or forced outage opportunities. Unlike other maintenance software, Q4 is a complete management solution for the entire project and asset life cycle. The system allows you to plan and execute your time-critical event.
All maintenance key stages are managed via an electronic approval process, including: job detailing, estimations, materials ordering, progress recording and time recording through to quality assurance, which means all event information exists in one system and is not spread across different programs.
Q4 provides a range of powerful, dynamic reporting tools that give valuable real-time insights to help monitor your sites and manage your business better.
Accurate and fully auditable reporting gives you total confidence in your decision-making and compliance with internal and statutory procedures.
The software is fully configurable to support each department’s unique needs, and delivers a centralised framework for integrated analysis and reporting.
Enhance operational efficiency with streamlined transfer of information between shift teams, operators and commercial users.
Q4 Smart Log is a configurable digital logging application used to construct a range of logs that match your site’s precise requirements. Unlike paper-based, whiteboard or Office-based systems, Smart Log offers a dynamic approach to capture, access, analyse and transfer information in a structured and easy to use way.
Logs provide the facility to quickly collect, track and handover key information for all your teams:
Smart Log can be used as a standalone product or is available in the Q4 Digital Work Control system as a fully integrated facility.
Sanction to Test (STT) ensures that tests are not performed without all issued permits being surrendered for increased safety.
If required, the Isolation and Certificate can be configured to work with a Sanction to Test or Equipment Testing Certificate to control the release of isolations for testing in a safe manner.
The innovative technology behind Q4 allows businesses to be more efficient, mobile and flexible. Users have the capability to securely log on to the system from any location with a variety of different methods including Single Sign-On (SSO) and Biometrics.
SSO is supported through Active Directory or through SAML via a third-party identity provider such as OKTA. Most identity providers, including OKTA include Biometrics in their multi-factor authentication offering.
With Q4‘s Single Sign-On (SSO) portal, users only have to enter one set of credentials to access the system in the cloud and behind the firewall via desktops, smartphones and tablets. This greatly improves user experience and increases productivity while keeping data secure.
Biometrics identifiers are measurable characteristics of an individual that can be used to establish and verify his/her identity.
Fingerprint single sign-on is seamlessly and fully integrated into Active Directory which enables IT administrators to centrally manage users fingerprint login information.
The software is fully configurable to support each department and users specific requirements.
Two-factor authentication (also known as 2FA) is an extra layer of security designed to ensure that you’re the only person who can access your account, even if someone knows your password.
Two-factor authentication dramatically improves the security of your user account and all the information you store within Q4. Identity providers such as OKTA support multi-factor authentication.
Organizations administrators can enable both two-factor authentication and SAML single sign-on to add extra authentication measures for their workers.
Integration of financial information is critical to the successful management of your operations.
Q4 integrates the infinite number of processes a company operates with, saving both time and money. The system’s bidirectional Control of Work / maintenance management integration ensures no duplicate information input is required when using multiple applications.
Engica provides a Finance REST API that supports ODATA and support for message queues. This allows integration with third party middleware such as BizTalk.
Engica also provides its own integration service where clients do not have their own middleware.
Documentation is one of your most valuable assets and drives opportunities throughout your organisation.
Q4 has the capability to interface with your existing Document Management system (DMS) and allow for documents (and their correct versions) to be linked with Work Specifications, Work Orders etc. This facilitates work preparation and supports the safe and efficient execution of work.
Q4’s calibration management is designed to schedule and record the results of all your calibration activities and costs. Complete with work orders, calibration management helps minimise operator input during normal and repair operations. Each piece of equipment can be scheduled independently and easy-to-read reports and automatic notifications indicate when equipment is due for calibration.
Users can easily and quickly access all relevant information including date of last calibration and calibration due date, complete history of previous calibrations, details of equipment maintenance and repair, operating and calibration procedures and much more.
Our powerful ERP adaptors help you automate business processes between different ERP systems, and improve your analytic capabilities by connecting safety process management to operations, and operations with engineering information.
Q4 integrates with a wide range of ERP solutions including SAP, Maximo and Infor. The system supports bidirectional communication via BizTalk and REST API, plus Engica provides its own integration service where clients do not have their own middleware.
Efficient collaboration across projects is key to multi-project management success.
Q4’s powerful planning integration adaptors and tools allow you to create project plans, interactive Gantt charts, and collaborate in real time with team members.
The system supports built-in Gantt planning with dynamic updating that can be created from shutdown plans to optimise forced outage opportunities.
Q4’s Projectlink interfaces directly with MS Project, and provides bidirectional data flow for work orders, so you can track task progress, budgeting and resources, and deliver projects on-time.
SCADA systems (Supervisory Control and Data Acquisition) are crucial for many industries as they help maintain plant efficiency, process data for smarter decisions, and communicate system issues to help mitigate downtime.
Data in a process control system can be used to cross-check information relating to process conditions, isolations and plant status. Carefully integrating the process control system with Q4 can improve the visibility of work in progress to process operators, provide early warning of abnormal hazardous plant conditions, better coordinate production and maintenance and more.
Q4 has the capability to integrate with SCADA software systems including OSI’s SCADA suite, to aid automation and raise work orders based upon condition monitoring events.
This integration enables the Process Control System (SCADA or PLC) to receive work orders from Q4, and then generate real-time process data (e.g. materials management) during production that is automatically fed back to the system to allow further processing.
Our powerful SAP adaptor helps you automate business processes between your existing SAP ERP system, and improve your analytic capabilities by connecting safety process management to operations, and operations with engineering information.
Q4 supports bidirectional communication via BizTalk and REST API, plus Engica provides its own integration service where clients do not have their own middleware.
Q4 Work Management provides many features and powerful tools that allow you to go beyond just managing work. The system enables you to take control and continuously make improvements, driving you one step closer to achieving your maintenance goals.
Q4‘s workflow can be fully configured to match your requirements. The state workflow engine supports security and role management for each step to provide control including approvals.
All work activities (work detail, time, spares, resource, safety, calibration etc) are recorded in History and can be analysed using Q4 reporting facilities or by external report tools.
Using the Q4 Control of Work module Work Order tasks can be risk-assessed and safety documents can be requested, created and processed.
Q4 Plant Interface is a key platform that improves operations and maintenance, and at the same time, maximises the reliability and availability of plant assets by achieving greater predictability
Plant Interfaces gives you access to all your field devices giving you the capability to carry out essential management tasks such as changing device parameters.
Q4 has been significantly enhanced with new functions that provide statistical data needed to identify the overall status of devices in a plant.
The system helps both operators and maintenance personnel prevent downtime, reduce maintenance costs and increase plant safety.
Maintenance information immediately notifies the right people depending on the type and criticality of the diagnostic data analysis. Necessary actions can then be taken at the right time, maximising productivity.
Some examples include:
Q4 Contractor offers the functionality necessary for end-to-end management of work assignments and required safety processes for tasks performed on your sites by contractor personnel. We enable, via dedicated contractor portals, visibility of existing pre-vetted contractor qualifications and personnel competencies.
A self-service contractor access desk facilitates enterprise-wide compliance and efficient life cycle management.
Integrated into the eco-system of control of work, Q4 Contractor provides a process-driven environment to manage contractor site work, safety and credentials. These include competency, vetted authorization, visit on-boarding, resources, roles, permit to work, risk assessments, hazardous substances, conflict detection, induction, qualifications, training, notifications and audits.
CONTRACTOR SELECTION / APPROVAL
PRE-SITE VISIT REQUIREMENTS
Capture, manage and investigate incidents at the operational level. Reporting of EHS incidents or near misses can be completed on the go and from any location. Information capture includes supporting attachments, photographs and video footage. The workflow action tracking ensures that corrective measures identified in investigations are tracked until sign off. The incident desk provides information including outstanding issues and historical trends.
The configurable digital operations general logbook system allows you to overcome the challenges of paper-based logs, spread sheets and other register systems. Connecting information from many different sources in one central location gives real-time event visibility across your organization and the Q4 system.
Q4 Smart Log for Shift, Incident, Register and General log offers a user-friendly screen designer and powerful tools to give you the capability to configure the system to meet your organization’s specific workflow processes and requirements. Create and configure custom logs or modify existing templates with your own terminology and information flow.
Q4 Smart Log can operate as a stand-alone logbook system or work with the Q4 Digital Work Control suite. It is also possible to integrate with other industry third party plant systems, so you can automatically capture and retrieve events using your existing standard interfaces.
Documentation is one of your most valuable assets and drives opportunities throughout your organization. Q4 has the capability to interface with your existing Document Management system (DMS) and allow for documents (and their correct versions) to be linked with Work Specifications, Work Orders etc. This facilitates work preparation and supports the safe and efficient execution of work.
Engica provides standardized eLearning built around the Q4 Control of Work solution covering Work, Risk Assessment, Permit to Work, Isolation Management and associated supporting elements. Webinar tutorials are available on system framework enabling interactive software training provided by our experienced training personnel. These are presented using the latest version of Q4, helping to build the capability of your personnel and enabling them to work smarter.
The use of classroom, eLearning, webinar tutorials and specific client LMS can be blended to provide a schedule best suited to you and your targeted learning requirements.
Engica can provide classroom training based on client configured systems, appropriate for specific disciplines such as administrators, super-users (train the trainer) and end user role-based staff including Work Planners, Area Authority, Signatory, Performing Authority, Contractors and more.
Our emphasis is to improve safety for all and to promote the very best in Control of Work safety practices. We also provide go-live support where our staff are available to train and assist end-users as they start to use the system.
The use of classroom, elearning, webinar tutorials and specific client LMS can be blended to provide a schedule best suited to you and your targeted learning requirements.
Our team-based implementation approach offers expertise that translates your requirements into reality. Engica’s methodology is focused on converting and improving current work practices into a streamlined digital workflow solution. Working closely with our customers is a crucial part of the process. We assign each client a dedicated project team who collaborate and configure your system, setup and initiate go live operation. And with our full support, we build a long-term partnership helping your business processes.
Advice on best practices and the ability to maintain control of the project via agreed milestones include the following elements:
If you are looking to change your safe system of work (be it a legacy paper system or electronic), our services can guide both system design and processes towards a more effective Control of Work solution. Using our highly experienced personnel to review existing practices we can assist with best practice, moving clients towards operational excellence.
Our services expertise results from extensive solutions exposure and detailed knowledge of the many systems that have been configured and implemented over the years to precise client and industrial requirements.
The Audit facility provides a formal Q&A mechanism to track individual users of the safety system.
HSE strategies can conduct audits on a predefined or random basis across documents which can be done on current or archived records within a controlled life workflow. Safety document and packages can be audited with a flexible Q&A process that provides an outcome of the status, pass/fail, outcome score, comments, performed by, date and time.
To support the Q4 Audit facility, Q4 Safety automatically provides a full audit trail of document creation and state changes. During the workflow process all data changes, state-moves, authorities and recipients and time stamps are recorded. Valuable information such as who approved the permit, including concurrence and acknowledgements are easy traceable for all documents to make the audit accurate.
Audit statistics are available to keep track of safety standards and KPI indicators.
Operational Risk Management (ORM) is defined as a continual cyclic process which includes risk assessment, risk decision making, and implementation of risk controls, which results in acceptance, mitigation, or avoidance of risk.
In the case of SimOps where multiple activities are occurring at the same time which often occur in shutdowns the ORM facility within Q4 can be used to join up Work Task Risk Assessments, Mitigation Barriers as well Operation Activity for a holistic view of risk producing an empirical overall risk factor for decision making.
Q4 resource supports both internal and contractor personnel, roles, skills and competency all maintained with expiry, notifications and re-evaluation.
Workflow rules are available for use with the Work and Permit to Work system at assignment and issue stages, ensuring correct skills and roles are considered.
In the case of contractor personnel, the facility manages information to ensure contractors arriving on-site are compliant and working safely. This is supported via contractor’s induction, considering what they are qualified to do, who is qualified, and any other pre-requisites before site entry is granted prior to work commencing.
The configurable digital operations Register logbook system allows you to overcome the challenges of paper-based logs and spread silo systems, connecting information from many different sources in one central location. This facilitates real-time event visibility across your organization and also across the Q4 system, including the Control of Work applets.
Please select the downloadable files you require and then complete the form below and click the Submit button. Your chosen file(s) will then appear below this form for you to download immediately.
Q4 Control of Work Permit to Work available downloads:
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United States of America
United Arab Emirates
French Southern Territories
Antigua and Barbuda
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Bolivia, Plurinational State of
Central African Republic
Cocos (Keeling) Islands
Congo, the Democratic Republic of the
Falkland Islands (Malvinas)
Micronesia, Federated States of
Heard Island and McDonald Islands
Isle of Man
British Indian Ocean Territory
Iran, Islamic Republic of
Saint Kitts and Nevis
Korea, Republic of
Lao People's Democratic Republic
Saint Martin (French part)
Moldova, Republic of
Macedonia, the former Yugoslav Republic of
Northern Mariana Islands
Papua New Guinea
Korea, Democratic People's Republic of
Palestine, State of
South Georgia and the South Sandwich Islands
Saint Helena, Ascension and Tristan da Cunha
Svalbard and Jan Mayen
Saint Pierre and Miquelon
Sao Tome and Principe
Sint Maarten (Dutch part)
Syrian Arab Republic
Turks and Caicos Islands
Trinidad and Tobago
Taiwan, Province of China
Tanzania, United Republic of
United States Minor Outlying Islands
Holy See (Vatican City State)
Saint Vincent and the Grenadines
Venezuela, Bolivarian Republic of
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Please complete the form below and click the Submit button. The Q4 Control of Work will then appear below this form for you to download immediately.
How to get started on the system including:
… plus an overview of system security and authentication with focus on practical aspects for end users.
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SAFTEY (RA, PTW, LOTO)PLANT MAINTENANCEE-LOGS
Country* Select your country*United KingdomUnited States of AmericaArubaAfghanistanAngolaAnguillaÅland IslandsAlbaniaAndorraUnited Arab EmiratesArgentinaArmeniaAmerican SamoaAntarcticaFrench Southern TerritoriesAntigua and BarbudaAustraliaAustriaAzerbaijanBurundiBelgiumBeninBonaire, Sint Eustatius and SabaBurkina FasoBangladeshBulgariaBahrainBahamasBosnia and HerzegovinaSaint BarthélemyBelarusBelizeBermudaBolivia, Plurinational State ofBrazilBarbadosBrunei DarussalamBhutanBouvet IslandBotswanaCentral African RepublicCanadaCocos (Keeling) IslandsSwitzerlandChileChinaCôte d'IvoireCameroonCongo, the Democratic Republic of theCongoCook IslandsColombiaComorosCape VerdeCosta RicaCubaCuraçaoChristmas IslandCayman IslandsCyprusCzech RepublicGermanyDjiboutiDominicaDenmarkDominican RepublicAlgeriaEcuadorEgyptEritreaWestern SaharaSpainEstoniaEthiopiaFinlandFijiFalkland Islands (Malvinas)FranceFaroe IslandsMicronesia, Federated States ofGabonGeorgiaGuernseyGhanaGibraltarGuineaGuadeloupeGambiaGuinea-BissauEquatorial GuineaGreeceGrenadaGreenlandGuatemalaFrench GuianaGuamGuyanaHong KongHeard Island and McDonald IslandsHondurasCroatiaHaitiHungaryIndonesiaIsle of ManIndiaBritish Indian Ocean TerritoryIrelandIran, Islamic Republic ofIraqIcelandIsraelItalyJamaicaJerseyJordanJapanKazakhstanKenyaKyrgyzstanCambodiaKiribatiSaint Kitts and NevisKorea, Republic ofKuwaitLao People's Democratic RepublicLebanonLiberiaLibyaSaint LuciaLiechtensteinSri LankaLesothoLithuaniaLuxembourgLatviaMacaoSaint Martin (French part)MoroccoMonacoMoldova, Republic ofMadagascarMaldivesMexicoMarshall IslandsMacedonia, the former Yugoslav Republic ofMaliMaltaMyanmarMontenegroMongoliaNorthern Mariana IslandsMozambiqueMauritaniaMontserratMartiniqueMauritiusMalawiMalaysiaMayotteNamibiaNew CaledoniaNigerNorfolk IslandNigeriaNicaraguaNiueNetherlandsNorwayNepalNauruNew ZealandOmanPakistanPanamaPitcairnPeruPhilippinesPalauPapua New GuineaPolandPuerto RicoKorea, Democratic People's Republic ofPortugalParaguayPalestine, State ofFrench PolynesiaQatarRéunionRomaniaRussian FederationRwandaSaudi ArabiaSudanSenegalSingaporeSouth Georgia and the South Sandwich IslandsSaint Helena, Ascension and Tristan da CunhaSvalbard and Jan MayenSolomon IslandsSierra LeoneEl SalvadorSan MarinoSomaliaSaint Pierre and MiquelonSerbiaSouth SudanSao Tome and PrincipeSurinameSlovakiaSloveniaSwedenSwazilandSint Maarten (Dutch part)SeychellesSyrian Arab RepublicTurks and Caicos IslandsChadTogoThailandTajikistanTokelauTurkmenistanTimor-LesteTongaTrinidad and TobagoTunisiaTurkeyTuvaluTaiwan, Province of ChinaTanzania, United Republic ofUgandaUkraineUnited States Minor Outlying IslandsUruguayUzbekistanHoly See (Vatican City State)Saint Vincent and the GrenadinesVenezuela, Bolivarian Republic ofVirgin Islands, BritishVirgin Islands, U.S.Viet NamVanuatuWallis and FutunaSamoaYemenSouth AfricaZambiaZimbabwe
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Please select the downloadable files you require and then complete the form below and click the Submit button. Your chosen file(s) will then appear below this form for you to download immediately. Not only will you have instant access to your chosen information, but we will also send you a copy direct to your email.
Please be aware that we only accept genuine business email addresses in our Information Centre. If you only have a personal email account, please contact us to discuss your requirements.